Maryam Ko Batayn 2026: Call 1000 for Free Help
Maryam Ko Batayn is an integrated citizen-support, relief and grievance redressal initiative introduced by the Government of Punjab under Chief Minister Maryam Nawaz Sharif. The platform helps residents communicate their problems directly to government departments and district administrations without repeatedly visiting different public offices.
Citizens can use the Maryam Ko Batayn app, web-based service or free helpline 1000 to request assistance. The programme covers several welfare and emergency needs, including ration support, medical facilitation, assistive devices, essential household items, financial assistance subject to eligibility and marriage grants available through Bait-ul-Maal.
The system is designed to register complaints digitally, send them to the relevant officers and monitor progress against a defined service timeline. According to the official Google Play listing, it also supports photo and video evidence of service delivery. This guide explains how the platform works, the services available and how citizens can submit and track a request.
Important: Assistance is not automatically approved after submitting a complaint. Every request may be checked by the relevant department, and financial or material support remains subject to eligibility, verification and resource availability.
What Is Maryam Ko Batayn?
Maryam Ko Batayn, meaning “Tell Maryam,” is a Punjab government complaint app and public relief platform created to improve communication between residents and government authorities. It combines complaint registration, emergency assistance and welfare-service coordination within one system.
Rather than operating as a separate cash-transfer scheme, the platform receives a citizen’s request and assigns it to the appropriate district administration or government department. Officials can then verify the information, assess the applicant’s needs and take action according to departmental rules.
The service is particularly useful for people who:
- Need urgent medical or welfare assistance
- Require ration or essential household items
- Want to report an unresolved public-service problem
- Need an assistive device because of a disability
- Have difficulty reaching the correct government office
- Want to check the progress of an already submitted complaint
The official Government of Punjab information page describes it as a digital relief and grievance redressal platform that gives citizens direct access to welfare services through helpline 1000.
Maryam Ko Batayn Programme Overview
| Programme detail | Information |
|---|---|
| Programme name | Maryam Ko Batayn |
| Helpline | 1000 |
| Helpline charges | Free or zero-rated |
| Availability | 24 hours a day, seven days a week |
| Responsible government | Government of Punjab |
| App developer | Punjab Information Technology Board |
| Access methods | Mobile app, web portal and phone call |
| Main purpose | Relief services and grievance redressal |
| Geographical coverage | Punjab |
| Verification | Government databases, where applicable |
| App availability | Google Play Store |
| App downloads | More than one million shown on Google Play |
The official Google Play listing identifies the application as a Government of Punjab service developed by the Punjab Information Technology Board. As of July 2026, the listing shows over one million downloads.
Key Features of Maryam Ko Batayn 1000
The Maryam Ko Batayn 1000 platform brings several complaint-management and welfare-support functions together.
Free Helpline 1000
Citizens can call the Maryam Ko Batayn helpline by dialling 1000. The official app description identifies this as a free, zero-rated short code. It is intended to make the service accessible to people who do not have a smartphone or reliable internet connection.
24/7 Assistance
The helpline provides support 24 hours a day for emergency and welfare-related matters. However, the actual processing time can depend on the type of request, verification requirements and the responsible department.
Multiple Access Channels
Residents may access the programme through a mobile application, web-based channel or phone call. This citizen facilitation Punjab model gives applicants more than one way to report their problem.
Real-Time Complaint Registration
A citizen’s request can be entered into the central system and assigned a complaint or reference number. Applicants should save this number because it may be required for follow-up and Maryam Ko Batayn complaint tracking.
Automated Assignment
The system can forward a case to the relevant officer, department or district administration. Automated assignment reduces the need for citizens to identify and visit the correct office themselves.
Government Database Verification
CNIC and other information may be checked through official government databases where required. Verification helps authorities confirm a person’s identity and determine whether the request meets the applicable criteria.
Evidence of Service Delivery
Officials may upload photographs or videos as evidence that assistance has been delivered. This creates a record of action and supports greater accountability.
Turnaround-Time Monitoring
Cases can be monitored against expected processing timelines. Nevertheless, these timelines may vary according to the complexity and urgency of each request.
Services Available Through Maryam Ko Batayn
The CM Punjab complaint app covers different types of public relief and welfare needs.
1. Ration Support
Low-income or vulnerable households experiencing food insecurity may submit a request for ration assistance. Applicants should explain their current circumstances clearly and provide accurate household information.
People looking for other food-support initiatives may also read our Punjab Sanjhi Sabzi Scheme: Free Vegetables Explained guide. That programme focuses on community-grown seasonal vegetables, whereas Maryam Ko Batayn functions as a wider complaint and relief channel.
2. Medical Emergency Assistance
The platform accepts requests related to medicines, hospital facilitation, dialysis, cancer care, cardiology and other medical emergencies. The concerned department may ask for prescriptions, medical reports, hospital documents or proof of financial need.
Families seeking specialised care for children with heart conditions should also review our Children Heart Surgery Program: Free Treatment Guide. Similarly, information about broader medical coverage is available in our Sehat Sahulat Card 2026 – 8500 Eligibility Check and Hospital List guide.
Maryam Ko Batayn should not be treated as a replacement for an ambulance or immediate emergency response. In a life-threatening situation, contact the appropriate emergency service or go to the nearest hospital first.
3. Financial Assistance
A citizen may request financial support through the platform, but approval is subject to eligibility criteria and departmental verification. The programme does not promise a fixed payment amount for every applicant.
Families searching for a dedicated welfare-assistance programme may also find the CM Punjab Rahmat Card App Download & Registration Guide 2026 useful. Maryam Ko Batayn is mainly a facilitation and complaint system, while other schemes may have their own budgets, eligibility rules and payment structures.
4. Assistive Devices
Persons with disabilities may request necessary assistive devices, including wheelchairs and hearing aids. Applicants may need to submit a disability certificate, medical recommendation or other supporting evidence, depending on the case.
5. Essential Items
The programme may facilitate essential items such as warm clothes, blankets and other basic necessities for deserving citizens. Availability can depend on need assessment, seasonal conditions and resources in the relevant district.
6. Marriage Grants
Eligible families may submit requests for marriage grants handled through Bait-ul-Maal. Applicants should expect document verification and should not assume that submitting a request guarantees payment.
Who Can Submit a Request?
The platform is intended for citizens living in Punjab who need public-service facilitation, emergency relief or welfare support. However, each service category may have different conditions.
A person may generally need:
- A valid CNIC
- A Punjab address or proof of residence
- An active mobile number
- Accurate personal and household details
- Evidence supporting the complaint or request
- Medical documents for healthcare assistance
- Disability documents for an assistive device
- Income or financial-need information where applicable
There is no single eligibility rule that guarantees approval for every service. The responsible department evaluates each case according to its category and existing government policies.
Documents to Prepare
Before starting Maryam Ko Batayn online registration or submitting a relief request, prepare the following where relevant:
- Applicant’s CNIC
- Mobile number registered and accessible to the applicant
- Punjab residential address
- Recent photograph
- Medical prescription, report or hospital estimate
- Disability certificate or medical recommendation
- Income or household information
- Photographs or videos supporting the complaint
- Previous complaint reference, if the matter was already reported
- Any departmental notice, receipt or relevant official document
Only upload clear and genuine documents. False information can delay processing or lead to rejection.
How to Download the Maryam Ko Batayn App
Follow these steps to download the official Android application:
- Open the Google Play Store on your Android phone.
- Search for “Maryam ko Batayn.”
- Confirm that the developer is Punjab Information Technology Board.
- Check the official app package and government listing.
- Tap “Install.”
- Wait for the application to download.
- Open the app and begin registration.
Use the official Maryam Ko Batayn Google Play page instead of downloading an APK from an unknown website.
How to Register and Submit a Complaint
The exact screen names may change when the application is updated, but the expected process is:
- Open the application.
- Select the registration or sign-up option.
- Enter your CNIC and mobile number.
- Complete any identity or mobile verification step shown.
- Add your name, address and other required details.
- Select the relevant complaint or assistance category.
- Write a short but complete explanation of the problem.
- Upload supporting photographs, videos or documents.
- Review all entered information.
- Submit the request.
- Save the complaint number or take a screenshot of the confirmation.
Avoid entering an incorrect mobile number because it may affect verification and future communication.
How to Write an Effective Complaint
A clear request is easier for officials to understand and process. Include:
- What assistance you need
- Who requires the assistance
- When the problem started
- Your district, tehsil and complete address
- Any immediate risk involved
- What action you have already taken
- The name of the hospital or department, if applicable
- Relevant documents or evidence
Do not write only “Please help me.” For example, a medical request should identify the patient, illness, hospital, recommended treatment and estimated cost.
How to Track a Maryam Ko Batayn Complaint
After submission, keep the complaint or reference number safe. Open the tracking section in the application and enter or select the relevant request. The status may show whether the complaint is received, assigned, under verification, in progress or completed.
If there is no update, call the Government of Punjab helpline 1000 and provide:
- Your CNIC
- Registered mobile number
- Complaint number
- Submission date
- Complaint category
Do not submit several identical complaints within a short period unless advised by the helpline. Duplicate requests can make follow-up more difficult.
Privacy and Safety Tips
The Google Play data-safety section states that information is encrypted during transmission and that users may request data deletion. It also indicates that the app may collect location, personal information and other data required for service delivery.
To protect yourself:
- Install only the official PITB application.
- Never share an OTP or password with an unknown caller.
- Do not pay an agent to register a complaint.
- Avoid sharing CNIC images publicly on social media.
- Upload documents only through an official channel.
- Do not believe anyone who guarantees approval in return for money.
- Keep screenshots and reference numbers for your records.
Why Maryam Ko Batayn Is Important
The Maryam Nawaz complaint portal can reduce the distance between citizens and government offices. A centralised system allows complaints to be recorded, assigned and monitored instead of depending only on verbal requests.
Its multiple access methods are also important. Smartphone users can use the application, while people without internet access can call helpline 1000. CNIC verification, evidence of delivery and service timelines can further improve accountability when implemented effectively.
The platform’s usefulness ultimately depends on accurate complaints, timely departmental action and transparent follow-up. Citizens should provide complete information and retain proof of every submission.
Frequently Asked Questions
Final Words
Maryam Ko Batayn provides Punjab residents with a central channel for requesting welfare support and reporting problems to government authorities. Through the mobile application, online channel and free helpline 1000, citizens can seek ration assistance, medical facilitation, assistive devices, essential items, financial support subject to eligibility and Bait-ul-Maal marriage grants.
Applicants should explain their needs clearly, submit genuine supporting documents and save the complaint number for follow-up. Most importantly, remember that complaint registration starts the verification process; it does not guarantee immediate assistance or approval.
